Housing Navigator, Otto's Place (3/17/2021)

Compass Housing Alliance | Seattle, WA

Posted Date 3/17/2021

ABOUT THE POSITION: The Housing Navigator is a type of Case Manager who maintains a caseload of individual program participants experiencing homelessness, many of whom have multiple barriers (i.e. serious mental illness, substance use disorders, chronic health conditions, frequent contact with law enforcement, etc.). The Housing Navigator engages and develops relationships with participants, and provides support services so that secure, stable, and permanent housing may be achieved. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

ABOUT THE PROGRAM: Otto’s Place Enhanced Shelter removes barriers for male-identifying individuals transitioning off the street by partnering shelter with 24/7 on-site support services, intensive case management, behavioral clinician, and housing navigation. In addition to services, we provide 100 separate sleeping areas, meals, laundry, and service pets.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.

LOCATION: Pioneer Square Neighborhood (Seattle, WA)

REPORTS TO: Program Manager


SCHEDULE #1: Sunday 10am-6pm & Monday-Thursday 9am-5pm; with biweekly staff meetings on Thursdays 2-4pm

SCHEDULE #2: Tuesday-Saturday 8am-4pm; with biweekly staff meetings on Thursdays 2-4pm ***FILLED***

SALARY RANGE: $21.21 (Level 1) or $22.81 (Level 2 MSW or other relevant clinical master’s degree) per hour

FULL-TIME BENEFITS INCLUDED: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 11 Paid Holidays, Retirement Plan, Employee Assistance Program.


Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

Engagement & Assessment

  • Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
  • Write clear, objective, and accurate client file case notes of significant interactions, including stability plans, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.
  • Identify barriers and steps necessary to overcome obstacles.
  • Assess participant housing histories, barriers, and resource/support needs (e.g. food, health, transportation, etc.) and opportunities (e.g. family, friends).
  • Per program policy, complete intake assessment, housing stability plan, VI-SPDAT and orientation to program.
  • Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing.
  • Identify need for interim or bridge housing, link as requested and available.
  • Establish goals and objectives, monitor achievements through regular meetings.
  • Provide information, referrals, and direct advocacy as needed, utilizing internal and external resources.
  • Link participants with services intended to address significant barriers to housing stability – e.g. mental health services, chemical dependency services, primary health services, employment and/or educational supports.
  • In a collaborative manner, coordinate with internal and external agency representatives to ensure clients are resourced according to their needs.
  • Build and maintain positive relationships with a network of community providers and services to address and advocate for client needs.
  • Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.
  • Mediate conflicts provide de-escalation and crisis intervention, model appropriate problem solving; and refer to appropriate services as needed.
  • Where necessary, provide milieu management as well as support to the program team in daily operations of the facility.
  • In coordination with Program Manager and/or Coordinator, develop and facilitate life skills trainings and other relevant workshops.

Housing Search & Placement

  • Develop relationships with landlords and property managers, assisting in breaking down barriers to create pathways to housing.
  • Utilize available landlord information and referral resources to identify and access private market housing that will accept housing subsidies or that provide below-market rents; establish and develop additional private market landlord resources to supplement these other sources.
  • Help participants to tour neighborhoods and properties; provide and discuss options as part of selection decision.
  • Assist participants with obtaining the resources necessary to apply for and move into housing (e.g. application fees, security deposit, first month rent, furnishings, etc.).
  • Help participants to complete and submit required housing applications and other materials; help participants to prepare for housing interviews or other housing application meetings.
  • Assist participants with move-in to new housing, and with transitioning supports to other provider or other community resources.


  • Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
  • Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
  • Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
  • Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.




  • Working knowledge of the following evidence-based practices: harm reduction, motivational interviewing, and strengths-based case management.
  • Demonstrated knowledge of local resources and services for individuals who are homeless or low-income.
  • Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.
  • Ability to enter data accurately; create log entries and case notes; prepare written reports and generate statistical reports.
  • Ability to set and maintain boundaries in a professional manner.
  • Promote a team environment that values, encourages, and supports differences.
  • Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
  • Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientations.
  • Relate openly and comfortably with diverse groups of people, while valuing their differences.
  • Model sound interpersonal boundaries and emotional intelligence.
  • Manage difficult interpersonal situations effectively.
  • Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
  • Strong problem solving, time and project management skills are required to be successful in this role.
  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.
  • Valid WA driver’s license, proof of car insurance, and a driving record that meets Compass standards, required.


  • A Bachelor’s degree strongly desired, in human services, psychology, or other related field. Master’s degree preferred in social work or a related field. Or relevant work experience, certificate and/or equivalent continuing professional development or education.
  • A minimum of 1-year experience in case management, desired.
  • A minimum of 2-years’ experience working in a human service setting related to housing and homelessness, required.
  • Awareness and/or training around issues of equity, intersectionality, and belonging.
  • Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
  • Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • The employee is frequently required to stand, walk, use hands to finger/ handle/feel/type, and reach with hands and arms. Requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.
  • Work takes place in a shelter environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create, and edit documents, listen, and participate verbally at meetings.

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse client/guest/resident community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our community includes individuals who are physically and/or mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.

This position is not eligible for remote work, it requires onsite work only.

Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy.


Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.

Listing Type
Position Type
Full Time
Employer Type
Direct Employer
$19.71 (Level 1) or $21.31 (Level 2 MSW or other relevant clinical master&rsquo
Salary Type

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